1. Contact MoveCut support
Email c335544@gmail.com. Include your device model, iOS or Android version, MoveCut version, what you expected, and the steps that caused the issue.
Do not attach personal workout photos unless they are necessary to explain the problem. MoveCut has no account system, so support will never ask for a password or verification code.
2. Photos and permissions
MoveCut asks for camera access only when you choose to take a photo. Choosing an existing image uses your operating system’s photo picker. Saving a finished card may require permission to add an image to Photos.
If access was denied, open your device Settings, find MoveCut, and allow Camera or Photos access for the feature you want to use. The app does not require microphone, contacts, precise location, or tracking permission.
3. Saving and sharing
“Save to My Cards” keeps an editable record inside MoveCut. “Save to Photos” writes a finished PNG to your photo library. “Share” opens the system share sheet and sends the finished image only to the app you choose.
If saving fails, confirm that your device has free storage and that MoveCut can add photos. If sharing fails, try saving to Photos first and share the saved image from the Photos app.
4. Local data, backup, and deletion
MoveCut stores photos and workout details locally and does not provide an operator-run cloud account or cross-device sync. Delete a saved entry from My Cards to remove that app record. Files already saved to Photos must be deleted separately in Photos.
Deleting the app or clearing app data can remove your MoveCut library. Device backups may behave differently depending on your iCloud, Google, device, and operating system settings. Save important finished cards to Photos before deleting or changing devices.
5. Purchase, reinstall, and refund help
MoveCut is sold as a one-time paid download. There is no subscription or in-app purchase. Store billing, receipts, refunds, and download access are managed by the App Store or Google Play account used for the purchase.
To reinstall, sign in to the same store account and download MoveCut from your purchase history when it remains available for your device and region. A reinstall does not guarantee restoration of cards stored only inside the app.
Privacy
Read the MoveCut Privacy Policy for details about local storage, permissions, sharing, backups, retention, and support emails.